Frequently asked questions
DentalPay is rent collection for dental office landlords. These answers match the home page tour and trial path.
What is DentalPay?
DentalPay is rent collection and lease-AR software for dental office landlords. It tracks lease escalations, applies late fees, and collects online rent on an audit-friendly ledger.
Who is DentalPay for?
DentalPay is built for landlords and operators of dental real estate — not a general-purpose property app. Staff use role-based access; tenants pay through Pay Online links.
How do I start a free trial?
Open Start free trial on dental.hartapps.com, or go to https://dental.hartapps.com/request-access. The trial lasts 14 days and does not require a credit card to begin.
How does the DentalPay guided tour work?
Click Start tour on the home page for a 60-second walkthrough of the outcome, how to buy, proof, the rent ledger, and automations. The tour also opens automatically for first-time visitors and for returning visitors whose last visit was two days ago or older.
Do I need a credit card to start?
No. You can start the 14-day trial without a credit card. Pricing starts at $90/month after the trial.
How does DentalPay handle late fees?
DentalPay calculates late fees from the lease terms and posts them to the correct tenant ledger so you are not tracking penalties in a spreadsheet.
How does lease escalation tracking work?
When a lease calls for a rent increase, DentalPay updates the billed amount on the schedule so you invoice the current rent instead of last year’s figure.
Does DentalPay replace my HIPAA or SOC 2 program?
No. DentalPay uses healthcare-aware payment workflows, encryption, and role-based access. Operators remain responsible for their organization’s compliance program. DentalPay is not a substitute for HIPAA, SOC 2, or other certifications.
How much does DentalPay cost?
DentalPay starts at $90/month after a 14-day trial. There is no setup fee listed on the home page. Book a demo if you need a scoped proposal.
How do I book a demo?
Use Book a demo on the home page or open https://dental.hartapps.com/contact. That path is a sales-assisted walkthrough, separate from self-serve trial access.